EuroAlarm secures immediate medical aid to its customers, through a team of authorised and specialised physicians. We have on-going contact with doctors and hospitals and can arrange transfer to suitable medical facilities to ensure the best medical attention possible. Should repatriation be necessary, we are qualified for this activity too. Special air ambulances are at hand whenever needed. As a natural part of our service, we keep everyone informed – including relatives, of course.

When an incident occurs our staff will check that the event is covered by the policy conditions of your company, issue a payment guarantee to the facility and the treatment of your patient will be evaluated by our own doctors. All to ensure correct treatment of your customer as well as closely monitoring the financial side of the treatment.

Your customer is central at EuroAlarm, and for that reason the choices made will always have their best interest in mind. They are in constant personal care of EuroAlarm. Perhaps one of the most reassuring features is that we personally screen foreign hospitals, clinics and other medical facilities to make sure that they know and respect the standards we set for your customers. If we are concerned about the medical facilities available, or if specialised care is required, we will arrange transportation to the nearest appropriate hospital. In addition, as a major user of medical services we are also able to negotiate with hospitals and control cost on a local basis, so we can ensure first class assistance at a competitive price.

EuroAlarm does more than just arrange help in the case of medical or technical problems. We will organise for example new travel documents and provide the customer with a cash-advance on the spot if money or documents are lost or stolen. Through our contacts with embassies world-wide your customer can reassume his journey with the shortest possible delay.

We are in contact with legal advisers around the world and can, if necessary, direct your customers to one of them in order to make sure that they get the best possible legal assistance wherever they are in the world.

In case your customer has to interrupt his journey due to serious personal matters in his home country we will make sure that he gets back in the most efficient way.

Whenever a customer encounters a problem with his vehicle, he can be sure that with one phone call, he will receive help from our well-trained personnel.

EuroAlarm will organise the towing of a vehicle, arrange a rental car for the customer and closely monitor the repair of the vehicle abroad. In case the vehicle cannot be repaired in time, we will organise a repatriation of the vehicle, or scrapping if appropriate, including all the paperwork involved.

If the customer needs spare parts that are not available in the visited country, we will organise shipment of spare parts, in order to enable the customer to continue his trip as soon as possible.

We also provide a call centre function for several schemes. Our Call-Center provides services to different customers 24 hours a day, 365 days a year.

Services are related to:
• selling insurance policies
• arrangement of the doctor´s visit to our customers
• personal messaging service
• and more….

On top of that our staff are contracted to help stranded Czech travellers abroad in case of tour-operator bankruptcy.